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Terms & Conditions
Welcome to My Little Adventurer! We’re happy that you visited our site and hope and that we exceed your expectation upon availing our product.
Our books are a series of adventure stories which can be made personalised by naming the hero and choosing the language of the story. The best part of it, is that you as a reader gets to choose how it goes. We have designed it this way is specifically to encourage children to be an engaged reader.
This page is operated and owned by My Little Adventurer, a limited partnership. If you want to contact us in relation to any content of the page, do not hesitate to contact us through this form.
These terms and conditions regulate the content and use of the page www.mylittleadventurer.com (the “page”) and establish the terms and conditions under which we supply the products available on the page (the “products”). Please read these terms and conditions of sale carefully before using the page and before placing the product order through it. By using this page and / or placing an order for products, you must indicate that you have read and understood the general terms and conditions, and that you agree with them. You can print a copy of these terms and conditions by clicking on the print icon on your browser.
These terms and conditions will apply to all sales we make through the page and will substitute other terms or conditions with reference to another place, mentioned or implied by or in the trade, custom, practice or course of negotiations unless get in touch with us. If you do not agree with these terms and conditions, you should not use the page. Please keep in mind that we can modify these terms and conditions, so you should review them periodically. If you continue to use the page, it will be estimated that you accept these changes.
“Buyer” refers to the person named in the order;
“Contract” refers to the order and the order confirmation;
“Damage” refers to damage or damage;
“Order” refers to your order for a product on the page;
“Price” refers to the total amount at the time of order, including shipping and packaging, and other applicable fees, subject to any promotional offer or applicable discount;
“Terms and conditions” refers to the conditions in this document.
Access to the Page and its use
You may not use the site in any illegal or inappropriate manner, violating any legislation or permit applicable to you. You agree to follow all instructions that we offer regarding the use of the page.
After placing your order, you agree that we review your order and the content thereof in accordance with our guidelines and in compliance with our terms and conditions, and that we have the power to refuse to process any order that we believe to be in violation of our guidelines and such terms and conditions.
Property and Use Rights
All property rights (including patents, registered and unregistered trademarks and service marks, domain names, registered designs and design rights, copyrights, database rights, moral rights and software rights) included in the page, and all the content and materials of the page (“page content”) are our property, and must remain our property or that of our licensees. The content of the site may only be used for non-commercial personal purposes, and may not be reproduced, modified, copied, altered, distributed, republished, displayed, transmitted or sold in any way, by any means, in whole or in part. You can not remove any copyright or property warning from any content on the page.
Orders and Specifications
All products for sale are subject to availability and our acceptance of your order.
We reserve the right to reject any order without the obligation to provide any reason for such rejection. No order shall be considered accepted by us until we have confirmed it through the order confirmation.
The order confirmation will contain the details of your order, the price and an estimate of the delivery date of the order. It is your responsibility to contact us and notify us of any error with the order as soon as possible. Failure to do so may result in erroneous processing of the order.
We strive to show and describe in the most accurate way the printed colors of the product that we show on our page, but we can not assure that the colors of the delivered product match those shown on the screen of your computer monitor, smartphone or other mobile device.
Price, payment and Currency
All prices include VAT. The VAT is calculated based on the final value of your order, in € and in the percentage in force at the time of the order.
You agree that all the details that you provide us with in order to carry out the delivery of your order are correct, and that the method of payment chosen is your property and in it there are sufficient funds or credit possibilities to cover the cost total of the order.
The place of delivery of our products will be shown in the order, and the normal delivery method (unless a different method is specified and agreed) will be ordinary mail.
We will endeavor to process and manage your order in the time set for each item. However, manufacturing times can vary sometimes, so the delivery times of the products are indicative. The delivery time should not be the essence of these terms and conditions and we will not be liable for any losses or expenses you may suffer as a result of a delay in the delivery of your order.
You must check your product upon receiving and, in case the product has been delivered by a carrier, sign the package acceptance document. A signature on the delivery document will constitute evidence that you have received the order without damage or apparent defects. You can not refuse the order or part of it only based on a delivery made late in an order consisting of several deliveries. If at the time of delivery the products are defective or damaged, you must provide a written description of the damages or defects, signed by you.
We reserve the right to send your order in different deliveries. In case your order is scheduled to be made in different deliveries, each delivery will constitute an independent contract.
If by mistake you do not pick up the order, then under no obligation will we refund the price.
Risk and property
Once the order is delivered to the agreed address, the risk of damage or loss will pass to you. The property passes to you only when we receive the full amount of the agreed price.
Returns, refunds and cancellation rights
You have the right to cancel an order only in the following circumstances:
(1)If we have not been able to deliver the order within a period of 40 days after the date of the order.
(2)In the case of defective products, as soon as you have discovered the defect (taking into account that you have inspected the product as soon as possible after delivery and, in no case, beyond 14 days after receipt of the product).
If an order is canceled under 1 or 2 conditions, we will be responsible for all costs (including initial delivery and re-delivery charges (if any) of the order in question.
Notifications that imply a desire to cancel should be sent using this form (email@example.com)
Except for damaged products, nothing in these terms and conditions should give you cancellation rights in relation to such products that, by their nature, have been made to your specifications and are clearly personalized.
You must return any product to us in its original packaging (which you must keep for that purpose).
Nothing in this clause affects your statutory rights.
Although we strive to ensure that the information contained on the page (content of the page), is correct and free of errors, we can not guarantee the accuracy of the content of the page. We may make changes to the content of the page or to some products, prices or rates described therein, at any time and without prior notice. The content of the page may be obsolete, and we do not undertake to update such material.
Some of the content of the page may be offered by third parties, and we do not guarantee or accept any responsibility for its accuracy, topicality or reliability.
Except as expressly stated in these terms and conditions, the site and all content of the site provided through it are provided “as is” and without representation or warranty of any kind, either express or implied (either by common law, of custom, law or otherwise). To the fullest extent permitted by applicable law, we deny all other conditions, representations, representations and warranties (including, but not limited to, any implied warranties of fitness for a particular purpose of the site or the content of the site or that your use of the site or the content of the site will not infringe the rights of third parties).
We do not guarantee that the page, any content of the page and any function of the page are free of errors, that these errors will be corrected or that the page or the server that supports it is free of viruses or other harmful components. We do not guarantee that the page and its contents comply with its requirements nor guarantee the results of the use of any content of the page in terms of accuracy, topicality, reliability or others. We are not responsible for the security of the page or any alteration or loss that the page may cause. Likewise, we are not responsible for the loss or damage of any material in transit, or the loss or damage of materials or data when downloading on any computer equipment.
We guarantee that any product purchased through our website has a satisfactory quality and is oriented to the purposes attributed to it. To the fullest extent permitted by applicable law, we deny all other conditions, representations, representations and warranties, whether express or implied (whether by common law, custom, law or otherwise).
Our liability for the losses that you may suffer as a result of the violation of this contract, is strictly limited to the net purchase price of the product (excluding shipping costs and fees).
Nothing included in these terms and conditions excludes or limits our liability in: death or personal injury caused by our negligence or other losses resulting from your reliance on any misrepresentation made by us; or any liability that cannot be excluded or limited under applicable law.
You agree that your browsing of the page, and your use thereof, as well as the use of the content of the site, are at your own risk and responsibility.
In relation to the foregoing, you agree that we are not responsible for: (a) any direct loss or damage; (b) no loss or indirect damage or any punitive, incidental or consequential damages of any kind that is not associated with the incident that causes your claim; or (c) no loss of profits or savings or loss or corruption of data (in each case, direct or indirect), and this in each case, whether based on contract, tort (including negligence), strict liability or other mode, that arises from or is related in any way to (i) the use of this Site or the Content of the Site; (ii) these Terms and Conditions (iii) the products (iv) any failure or delay in the use of any component of the Site, the Content of the Site or any service, including, without limitation, the non-availability of the Site, the Content of the Site or the services, regardless of the duration of any period of non-availability; (v) any use or reliance on any site content or any other information, material, software, products, services and related graphics obtained through the Site, in all cases, even if we have been warned of the possibility of such loss or damage.
We are not liable for any loss, damage, or expenses (including loss of profits) that arise directly or indirectly from any failure or delay in the performance of any obligation under these Terms and Conditions, due to any event or circumstance outside of our reasonable control, including, but not limited to, strikes, industrial actions, failure of power supplies or equipment, government actions or natural phenomena.
The laws applicable in your country of residence may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Due to the inherent risks of using the Internet, we can not be held responsible for any damage or virus that may infect your computer equipment or any other good when you use or browse the site. The download or other acquisition of any page content through the page is done at your own discretion and risk and with the acceptance that you will be solely responsible for any damage to your computer system or loss of data resulting from the download or acquisition of any site content.
You agree to indemnify, hold harmless, defend and maintain us and our parent companies, subsidiaries, affiliates and each of our respective officers, directors, employees, owners, agents, contractors, partners, information providers and licensees of and against any type of claims, damages, liability, claims, losses, costs and expenses (including legal fees) (whether foreseeable or avoidable) incurred or suffered by any of those parties and any claim or judicial proceeding that was taken or threatened that arises of or in connection with your use of the site, the content of the site or the services provided through the site, your conduct in relation to the site or the services provided or with other users of the site, any purchase, transactions,agreements or arrangements with third parties through the Site or on a third party site, or any violation of these General Conditions of Use or any law or the rights of third parties.
We may remove the page or cease providing any of the services available through the page at any time at our sole discretion, for any reason whatsoever.
We may interrupt access to the site for any reason at our sole discretion, at any time with or without notice.
Data Protection and Privacy
This agreement will be made in accordance with the laws of France and subject to the jurisdiction of the French courts.
Placing an order
To place an order you must follow the order procedure that appears on the page. The details of the price to pay for any product, as well as the payment procedure are shown on the page.
Any time frame or date set for delivery is only an estimate. We will endeavor to deliver your order within the specified time, but we will not accept responsibility for any delivery failure within the specified period.
By placing an order through the page, you make an offer to buy the product and accept the terms of sale and our terms and conditions. All orders are subject to acceptance by us and we reserve the right to refuse any order placed by you. We will provide a written confirmation of your order to the email address you indicate when placing the order, but such confirmation will not constitute our acceptance of that order. We will indicate our acceptance of your offer when we have received the full payment on your part and send you a confirmation email, at which time a contract will be established. Once the total payment has been received, we will begin to process your order and create your personalized My Little Adventurer story. Once we have started making your My Little Adventurer book, your order can not be canceled. The full payment of the My Little Adventurer book is required before its manufacture and shipment. In case we can not fulfill an order after accepting the payment, we can return your money and cancel the contract.
We may revise, suspend or modify the products or services at any time without prior notice, in the same way that the products may not be available without prior notice. We are not responsible if any product or service is not available.
You agree that all the data that you provide to us through the page for the purpose of purchasing products is correct, that your credit or debit card, or any electronic money form used is your property and that there are sufficient funds or credit facilities to cover the cost of the products. If the payment is not received in full, we will not have any obligation to deliver the products.
Prices and payments
Payment for all products is made through an external payment service provider. You must indicate your payment information to that provider and you may also have to accept the additional terms and conditions in relation to the use of that service. We can not accept, and hereby exclude to the fullest extent permitted by applicable law, any liability arising out of or in connection with your use of said – external – payment provider.
You can change the price of any product before you place the order.
Despite our efforts, some of the products listed on the page may show an incorrect price, or that price may increase between the order and our acceptance of your order. We usually check prices as part of our processes, so that, when the correct price of a product is lower than the established price, we will charge the lowest amount. In case the correct price of a product is greater than the price that appears on the page, we will contact you to obtain instructions or we will reject your order and we will notify you of such rejection, so that you can then ask again at the correct price If you wish.
If an error in the price is obvious and unambiguous and could have been recognized by you as such, we will have no obligation to provide the product at the incorrect price (lowest price).
Prices include VAT and other applicable taxes and / or import taxes. The prices also include the shipping costs to everyone, by airmail, except in limited circumstances for which we will contact you to communicate the charge.
Acceptance of Delivery
When you receive the product / s you should inspect it (s) to detect any defect or lack of conformity before signing and accepting its good condition. If you sign the acceptance of the product, you will be accepting that it is in acceptable condition. Any package not signed but accepted will be considered in good condition.
If you notice any damage to the package, please indicate that it is damaged, since otherwise we will not be able to make a refund or replace the damaged item, beyond your legal rights.
You must be available to accept the delivery on the established date, since the courier service will only attempt delivery 2 more times, after which, the package will be returned to us, taking charge of the cost. If the delivery is refused or returned due to an incorrect address, you must pay a return fee.
This policy (together with our terms and conditions of use as set out at www.mylittleadventurer.com/terms) applies when you use our website www.mylittleadventurer.com (the “Website”) or visit a site that uses our advertising technology. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998, the data controller is Creactive Labs Ltd (trading as My Little Adventurer) of 4 Friends Street, London, United Kingdom.
Types of Data collected
We may collect and process the following information about you:
1. Information you give us – You may give us information about you by filling out forms on the Website or by corresponding with us by email, phone or otherwise. This includes information you provide when you register to use the Website, place an order on our Website, provide us with details required for a particular product, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey and when you report a problem with our Website. The information you give us may include your name, billing address, delivery address, email address, phone number, age, date of birth, gender, photograph, username, password and other registration information, as well as the book recipient’s name, date of birth, age, gender and address. Each piece of information you give us may be used independently or in conjunction with other information you provide to us.
2. Information we collect about you and your device – Each time you visit the Website we may automatically collect the following information:
a. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
b. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed, purchased or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
3. Information we collect about you via advertising – From time to time, we may place ads on third party sites (such as YouTube). When you view or otherwise interact with our ads, we and our partners may use various technologies (such as cookies) to collect and store information about you including cookie data & anonymised IDs for attribution & advertising purposes. We use these technologies to help us understand more about our customers and the effectiveness of our adverts.
4. Information we receive from other sources – We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them
5. Location Information – We may also collect information about your location, such as the IP Address of the device you access our Website from.
We do not collect your financial information. This is collected and stored by third party payment processors.
The use of the collected data
We use data held about you in the following ways:
to allow us to provide you with our books and related services;
to allow you to participate in interactive features of the Website when you choose to do so;
to conduct competitions and promotions;
to contact you about products and services you have requested;
to notify you about changes to the Website and products and service we offer;
to ensure that content from the Website is presented in the most effective manner for you and for your computer;
to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to ensure the Website is safe and secure; or to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
to allow us to remind you about our products or services on particular dates you have provided us with.
to allow us to provide you with other information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
to contact you by email and mobile communication (such as text (SMS) and “push” notification) and to contact you by post
The emails we send to you fall into two categories:
Emails which provide you with information about offers, new products and other things that we think may interest you or My Little Adventurer customers generally.
The emails and messaging alerts that we send concerning activity on your My Little Adventurer account (“Service Messages”), specifically
a) To remind you of free credits that may be in your account
b) To remind you of unordered items in your online basket
c) To remind you of product creations that you have abandoned
d) Surveys to capture your feedback on orders you have placed with My Little Adventurer
e) Surveys to capture your feedback on contact with our customer service team
f) To remind you that you have an Account
While we do our best to act on your preferences as soon as we reasonably can, please be aware that it may take up to 14 days for changes to your preferences concerning Service Messages to take effect.
We may also use data held about you for another purpose, but only where such purpose is communicated to you at the point of data collection
Methods of processing
We collect, use, disclose, retain and dispose of your personal data in a proper manner, for authorised purposes and take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction.The data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted via the internet. Any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.Within My Little Adventurer, we restrict access of your personal data to those of our employees who have a business reason for knowing such data. We also maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal data from any unauthorised access.Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Where necessary and for a purpose you have consented to, data may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.We will only transfer your personal data to third parties in territories outside the EEA where such transfer is compliant with applicable laws and regulations.
For your information, this includes circumstances where:
the territory is recognised as offering adequate standards of protection;
the third party is based in the United States and has signed up to the Safe Harbour Scheme; or
we have put in place adequate safeguards, including the implementation of standard contractual provisions which are approved as providing adequate safeguards with respect to the protection of your privacy.
Your data is kept only for the time necessary to provide the service or product you request, or to fulfil the purpose outlined in this policy.
Information about Cookies
Strictly necessary cookies – These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies – These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of currency or language).
Targeting cookies – These cookies record your visit to our Website and services, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. We may also use these cookies when we place ads on third party sites (such as YouTube). This allows us to understand the number of times our ad has been viewed, whether you visited our Website after viewing our ad and the links that you followed to get there.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after a maximum of twelve months.
You have the right, at any time, to know whether personal data has been stored as well as the content and origin of the data to verify its accuracy. You also have the right to ask that your data be supplemented, blocked, erased, updated or corrected. Requests should be sent to us at firstname.lastname@example.org. Any access request may be subject to a fee to meet our costs in providing you with details of the data we hold about you.In particular, you have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
Links to third party websites
The Website may, from time to time, contain links to and from the websites of third parties, our partner networks, advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.